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Jennifer Ng
jennifer@think-ng.com

Objective

To solve a variety of user experience probmes from design concept development to information architecture in a creative, analytical team-oriented environment

Relevant Experience

Method, San Francisco, CA
User Experience Designer (March 2007-present)
• Designed and developed interfaces for the television, web and small screens • Led and analyzed user research from focus groups to retrospective interviews to focus groups

Spongecell, San Francisco, CA
User Experience Engineer (August 2006-February 2007)
• Manage all user experience design of a web-based consumer application including conducting user research, designing wireframes, and leading usability testing

Carnegie Mellon University Human Computer Interaction Institute, Pittsburgh, PA
Research Assistant (August 2004-August 2006)
• Create and design lo-fi prototypes of an ubiquitous location-based event system
• Led user research in user interviews and contextual inquiries to understand how users plan their events

LotterShelly, Pittsburgh, PA
Interaction Designer (January 2006-March 2006)
• Designed layouts of usable web-based applications first using wireframes then high fidelity mockups using PowerPoint, Photoshop and Illustrator

Computer Science Department - Group for User Interface Design, Berkeley, CA
Research Assistant (September 2003-August 2004)
• Interviewed 15 participants on privacy issues in ubiquitous systems, particularly location-based applications
• Analyzed independently data collected from interviews, creating a report including statistics and relevant correlations

Wain Technology, Santa Clara, CA
Web Development Intern (June 2003-August 2003)
• Designed, developed and coded online computer store website using web technologies such as Flash, JavaScript, and Coldfusion in a team of 12 interns
• Managed the quality assurance team, coordinating activities between the front-end and back-end

Projects

CHI 2006 Student Design Competition, Pittsburgh, PA
Project Manager (August 2005-April 2006)
• Managed a team of five people to design a solution using user-centered design to help students, our target user group, to be more aware of their nutrition and diet
• Designed and developed scenarios of service based on user interviews and focus groups

Multimodal Interface for Technical Manuals - Office of Naval Research (HCI Capstone Project), Pittsburgh, PA
Research/Voice User Interface Lead (January 2005-August 2005)
• Led research on user requirements of voice user interfaces
• Designed grammar and user interface of the voice user interface and its visual component
• Assisted in user study design and performed user testing of target users

Education

Carnegie Mellon University
Masters of human-computer interaction, May 2006

University of California, Berkeley
B.A. in Cognitive Science with an emphasis in Computational Modeling, May 2004

Skills

Usability Evaluation
Contextual Inquiry, Surveys, Think-aloud Protocol, Heuristic Evaluation, Cognitive Walkthrough, Task Analysis
Design Methods
Focus Groups, Directed Storytelling Affinity Diagramming, Design Re-labeling, Low-fidelity Prototyping, MakeTools
Media Applications
Illustrator, Indesign, Powerpoint, Photoshop, Premiere, Dreamweaver, Flash, Omnigraffle

Publications

Ng, J., Terleski, J., Hong, J. Whisper: Analysis of a Community Event Service. In Proceedings of Conference on Human Factors in Computing Systems (CHI2006). Montreal, Canada. To appear.

Kim, E., Koh, B., Ng, J., Su, R. myPyramid: Increasing Nutritional Awareness. In Proceedings of Conference on Human Factors in Computing Systems (CHI2006). Montreal, Canada. To appear.

Hong, J., Ng, J., Lederer, S., Landay, J. Privacy Risk Models for Designing Privacy-Sensitive Ubiquitous Computing Systems. Designing Interactive Systems 2004 (DIS2004). Boston, MA.

Partial List of Clients

Carnegie Mellon University
Jobs for Homeless Consortium
Office of Naval Research
Sony
Ugobe
Visa