Jennifer D. Ng jennifer@think-ng.com www.think-ng.com Usability - User Experience - User Research - Interaction Design - Design Analysis 1185 Valencia Street San Francisco, CA 94110 925.330.7062 OBJECTIVE Seeking a position as an user experience specialist or usability analyst in a team-oriented environment where I can apply both creative and analytical skills RELEVANT EXPERIENCE Method, San Francisco, CA User Experience Designer (March 2007-present) Designed and developed interfaces for the television, web and small screens; Led and analyzed user research from focus groups to retrospective interviews to focus groups Spongecell, San Francisco, CA User Experience Engineer (August 2006-February 2007) Manage all user experience design of a web-based consumer application including conducting user research, designing wireframes, and leading usability testing Carnegie Mellon University Human Computer Interaction Institute, Pittsburgh, PA Research Assistant (August 2004-August 2006) Led user research through interviews, focus groups and contextual inquiries to understand useršs mental model of an event service and a guide its design LotterShelly, Pittsburgh, PA. Interaction Designer (January 2006-March 2006) Designed layouts of usable web-based applications first using wireframes then high fidelity mockups using PowerPoint, Photoshop and Illustrator Computer Science Department - Group for User Interface Design, Berkeley, CA Research Assistant (September 2003-August 2004) Designed and evaluated interfaces of location-based mobile applications based on thorough user research of user needs in privacy Wain Technology, Santa Clara, CA Web Development Intern (June 2003-August 2003) Designed and developed online computer store website using web technologies such as Flash, JavaScript, and Coldfusion in a team of 12 interns Managed the quality assurance team, coordinating activities between the front-end and back-end PROJECTS CHI 2006 Student Design Competition, Pittsburgh, PA Project Manager (August 2005-April 2006) Managed a team of five people to design a solution using user-centered design to help students, the target user group, to be more aware of their nutrition and diet Multimodal Interface for Technical Manuals, Pittsburgh, PA Research/Voice User Interface Lead (January 2005-August 2005) Led research of user requirements for a voice user interface for multimodal interface for technical manuals to support 'hands-busy' and 'eyes-busy' maintenance tasks EDUCATION Carnegie Mellon University Masters of Human-Computer Interaction, May 2006 University of California, Berkeley B.A. in Cognitive Science with an emphasis in Computational Modeling, May 2004 SKILLS Usability Evaluation: Contextual Inquiry, Think-aloud Protocol, Heuristic Evaluation, Cognitive Walkthrough, Task Analysis Design Methods: Focus Groups, Surveys, Directed Storytelling, Affinity Diagramming, Design Re-labeling, Low-fidelity Prototyping, MakeTools Media Applications: Illustrator, Indesign, Powerpoint, Photoshop, Premiere, Dreamweaver, Flash, Omnigraffle PUBLICATIONS Ng, J., Terleksi, J., Hong, J. Whisper: Analysis of a Community Event Service. In Proceedings of Conference on Human Factors in Computing Systems (CHI2006). Montreal, Canada. Kim, E., Koh, B., Ng, J., Su, R. myPyramid: Increasing Nutritional Awareness. In Proceedings of Conference on Human Factors in Computing Systems (CHI2006). Montreal, Canada. Achieved 2nd round in Student Design Competition. Hong, J., Ng, J., Lederer, S., Landay, J. Privacy Risk Models for Designing Privacy-Sensitive Ubiquitous Computing Systems. Designing Interactive Systems 2004 (DIS2004). Boston, MA.