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Jennifer Ng
jennifer@think-ng.com

Objective

To deliver design concepts based on a strategy developed from design research and analysis in a creative, analytical team-oriented environment

Relevant Experience

GlideTV, Women 2.0, Organic, Stanford, Barnes & Noble
Freelance User Experience Designer/Researcher (December 2008 - present)

HP webOS Palm, San Francisco/Sunnyvale, CA
User Experience Researcher (February 2011 - February 2012)
  • Lead all design research efforts for communication and productivity applications, partnering closely with interaction and visual designers
  • Independently conduct in-lab usability tests on various applications on the TouchPad and other mobile products
  • Develop and lead design concepting sessions across teams, impacting future innovation and experience strategy


    • Nectarine Group, Palo Alto, CA
    User Experience Designer (April 2009 - February 2011)
  • Led design research initiatives to inform and guide design through guerilla interviews, competitive analysis, social media anthropology
  • Managed interaction design of convergent television-based user interfaces and mobile devices from design research to ideation to information architecture
  • Designed and facilitated brainstorming sessions to immerse the team in the product space and generate innovative concepts
  • Partnered with clients to develop an user experience strategy for a solution that best fit their core competency and business needs


    • Method, San Francisco, CA
    User Experience Designer (March 2007 - November 2008)
  • Led and analyzed user research including focus groups, in-home visits, and usability testing
  • Designed and conceptualized interfaces for the television, web, game interfaces and mobile phones with a wide range of clients including Sony Consumer Electronics, Ugobe, Visa, GlideTV, Motorola, Boxee, and Sun Microsystems
  • Worked closely with a creative team to develop user interface specifications including site maps, interaction framework and user flows
  • Semi-finalist out of 20+ company-wide entries in an internal innovation competition


    • Spongecell, San Francisco, CA
    User Experience Engineer (August 2006 - February 2007)
  • Managed all user experience design of a web-based consumer application including user needs analysis, information architecture, interaction framework development translation of business requirements into design, and usability testing
  • Worked closely with the executive team to develop product concepts
  • Designed and developed in an agile product cycle with 3 week sprints


    • Carnegie Mellon University Human Computer Interaction Institute, Pittsburgh, PA
    Research Assistant (August 2004 - August 2006)
  • Led user research through interviews, focus groups and contextual inquiries to understand userŐs mental model of an event service and to guide its design
  • Create and design lo-fi prototypes of an ubiquitous location-based event system


    • LotterShelly, Pittsburgh, PA
    Interaction Designer (January 2006 - March 2006)
  • Designed layouts of usable web-based applications from wireframes to high-fidelity mockups for financial companies and local hospitals


    • Computer Science Department - Group for User Interface Design, Berkeley, CA
    Research Assistant (September 2003 - August 2004)
  • Designed and evaluated interfaces of location-based mobile applications based on user research including interviews, usability testing, and competitive analysis
  • Led and planned interviews with 15 participants on privacy issues in ubiquitous systems, particularly location-based applications


    • Wain Technology, Santa Clara, CA
    Web Development Intern (June 2003 - August 2003)
  • Designed, developed and coded online computer store website using web technologies such as Flash, JavaScript, and Coldfusion in a team of 12 interns
  • Managed the quality assurance team, coordinating activities between the front-end and back-end


    • Projects

    CHI 2006 Student Design Competition, Pittsburgh, PA
    Project Manager/User Experience Designer (August 2005 - April 2006)
  • Organized and managed a team of five to design a solution using user-centered design to help students to become more aware of their nutrition and diet
  • Designed and developed scenarios of service based on user interviews and focus groups
  • Successfully led a team of five to the semi-final round of the competition


    • Multimodal Interface for Technical Manuals - Office of Naval Research, Pittsburgh, PA
    Research/Voice User Interface Lead (January 2005 - August 2005)
  • Led research of user requirements for a voice user interface for multimodal interface for technical manuals to support "hands-busy" and "eyes-busy" maintenance tasks
  • Designed grammar and user interface of the voice user interface and its visual component
  • Assisted in user study design and performed user testing of target users


    • Education

    Carnegie Mellon University
    Masters of Human-Computer Interaction, May 2006

    University of California, Berkeley
    B.A. in Cognitive Science with an emphasis in Computational Modeling, May 2004

    Skills

    Usability Evaluation
    Contextual Inquiry, Surveys, Think-aloud Protocol, Heuristic Evaluation, Cognitive Walkthrough, Task Analysis
    Design Methods
    Focus Groups, Directed Storytelling Affinity Diagramming, Design Re-labeling, Low-fidelity Prototyping, MakeTools
    Media Applications
    Illustrator, Indesign, Powerpoint, Photoshop, Premiere, Dreamweaver, Flash, Omnigraffle, Keynote

    Publications

    Ng, J., Terleski, J., Hong, J. Whisper: Analysis of a Community Event Service. In Proceedings of Conference on Human Factors in Computing Systems (CHI2006). Montreal, Canada. To appear.

    Kim, E., Koh, B., Ng, J., Su, R. myPyramid: Increasing Nutritional Awareness. In Proceedings of Conference on Human Factors in Computing Systems (CHI2006). Montreal, Canada. To appear.

    Hong, J., Ng, J., Lederer, S., Landay, J. Privacy Risk Models for Designing Privacy-Sensitive Ubiquitous Computing Systems. Designing Interactive Systems 2004 (DIS2004). Boston, MA.

    Partial List of Clients

    Carnegie Mellon University
    Jobs for Homeless Consortium
    Office of Naval Research
    Sony Consumer Electronics
    Ugobe
    Motorola
    Visa
    Boxee
    Sun Microsystems
    Women 2.0
    Closet Couture